Shipping policy
SHIPPING POLICY
Last updated: August 2026
Production & Dispatch
All FinDog Surf products are crafted to order through our print-on-demand partner. Please allow 3–5 business days for production before your order is dispatched. Orders are not shipped on weekends or UK public holidays.
Delivery Estimates
Once dispatched, estimated delivery times are as follows:
- United Kingdom — Standard: 3–5 business days · Express: 1–2 business days
- European Union — 7–14 business days
- United States & Canada — 10–20 business days
- Rest of World — 14–21 business days
Total delivery time = production time + transit time. Please plan accordingly, especially for gifts or time-sensitive orders.
Shipping Costs
- UK — Free on orders over £50 · Standard £4.99 · Express £6.99
- EU — £14.99 flat rate
- US & International — £23.99 flat rate
Order Tracking
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Tracking updates may take 24–48 hours to appear after dispatch.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs. We recommend checking your local customs regulations before ordering.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at [your contact email] and we will investigate with our fulfilment partner. Please note that international transit times can occasionally be affected by customs processing or local carrier delays.